Shipping policy

SHIPPING

Shipping Policy

*Please note that we are not responsible for lost or stolen packages. Once the tracking number shows that the package has been delivered, our responsibility ends and we cannot be held responsible for any subsequent loss or theft. We require delivery with signature to ensure your package is received safely and reliably.

Orders are shipped within 72 hours, during office hours only, Monday to Friday from 9:00am to 5:00pm. Orders placed on Friday are usually processed the following Monday. Usual delivery time is 5 to 8 business days. We will contact you if there is any additional delay.

International shipping

Because each brand sets its own rules for its accounts, some products may only be sold in Canada and cannot be shipped abroad under any circumstances. International delivery takes 5 to 12 business days, but packages are sometimes held at customs for a few extra days. Boutique Lacé is not responsible for any customs delays or clearance fees that may be charged to you, nor for any tax your country may impose.

Exchange rate

Prices on btqlace.com are shown in Canadian dollars ($). The exchange rate applied to your transaction will be set by your credit card issuer at the time of purchase.

The following website gives a reliable estimate of the exchange rate for your order: www.xe.com/ucc