Refund policy
Return Policy
If the error is on our part or the product is defective: return shipping is free.
Please send us proof of the shipping payment by email (photo of the receipt).
For all other returns: return shipping costs are the customer’s responsibility.
Returns are accepted within 10 days of receiving the order.
→ Items must be unworn, unwashed, with original tags attached, and in perfect condition.
→ Shoe boxes must also be returned in perfect condition.
Sale items are final sale (no exchanges or refunds).
You must contact us before sending any return in order to obtain authorization.
📞 450-991-0552
📧 info@btqlace.com
Any return sent without authorization will be refused.
Return address:
Lacé, Boutique en ligne
561 Rue Principale
Granby, QC J2G 2X4, Canada
450.991.0552
To avoid complications
Always check every detail of your order before confirming the transaction: the size, fit and colour of your items, as well as your payment and shipping method. Don’t hesitate to contact us if you have any doubt about an item or simply need advice before buying:
Phone: 450.991.0552
Email: info@btqlace.com
Website and payment security
For optimal security, no credit card information is stored in our systems. The information is sent directly to Shopify and processed the same way as a transaction made with a magnetic stripe or chip card.
Request for additional information
Proof of identity (health insurance card, driver’s licence), a scan or photo of the front and back of the credit card, and a copy of the confirmation receipt signed by the cardholder will be required in the following cases:
– Any order over $400
– Any order to be shipped to an address other than the one saved in your Boutique Lacé online account
– If we consider the information provided by the customer insufficient
– If the information provided by the customer is invalid
These documents must be sent to the following address:
Boutique Lacé reserves the right to cancel any order if these documents are not received within 7 days of the request.
